Customers

Manage subscriber accounts, profiles, and service history from a unified CRM.

Overview

LALABill customer management provides a complete CRM for ISP subscribers. Create customer profiles, track service history, manage payments, and communicate through SMS.

What problem does it solve?

ISPs often manage customers across spreadsheets, notebooks, and router configs. This leads to lost information, duplicate entries, and poor customer service.

How it works

Each customer has a profile with contact details, assigned packages, active services, payment history, and usage data. Bulk import via CSV makes migration easy.

Requirements

LALABill account

Step-by-step setup

Add customers
Go to Customers and click Add Customer. Enter contact details, phone number, and address.
Assign packages
Select a package and activate a service for the customer.
Track activity
View the customer's service history, payments, and usage from their profile.

Benefits

Complete profiles

All subscriber information in one place: contacts, services, payments, usage.

Bulk operations

Import customers from CSV. Perform batch actions on multiple customers.

Self-service portal

Customers can check balances, pay, and redeem vouchers through the portal.

Frequently asked questions

Yes. Use the CSV import feature to bulk-add customers from your existing records.

Yes. The customer portal allows self-service balance checks, payments, and voucher redemption.

Related features

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